Terms of Service

Effective October 1, 2026

These terms apply when you book with HATD through the HATD Facebook Page on Messenger, or drive with HATD using the HATD Driver app. HATD is operated by CodeLabsPH. By booking or driving with us, you agree to these terms and to our Privacy Policy.

1. Booking

• You book by chatting with our Page. Our booking assistant collects the details and shows you a summary with the fare. A booking is made only when you reply CONFIRM.
• Bookings are for the same day, within our service area (Jagna, Bohol).
• Please give correct addresses, names, and phone numbers. A driver accepts your booking, and we tell you who is coming and what vehicle to look for.

2. Fares

• We tell you the fare before you confirm. The fare is all you pay us; there is no separate service fee.
• Where we have no set fare for a trip, we may ask you to offer a price, and drivers decide whether to take it.
• Fixed tricycle ride fares are per passenger. A price you offer is for the whole ride.
• You pay your driver directly when the delivery or ride is done.

3. Pabili

• For pabili, your driver buys the items with their own money. You pay the receipt amount plus the delivery charge when the items arrive. Your driver tells you the receipt amount.
• If an item isn't available or the store is closed, your driver will check with you in the chat.
• Large purchases may need our approval before a driver is assigned.

4. Deliveries and rides

• Do not send illegal items, weapons, drugs, dangerous or flammable materials, or anything that needs a permit to carry. Drivers may refuse an item or a ride they believe is unsafe or not allowed.
• For rides, follow the driver's safety instructions and the vehicle's passenger limit.

5. Cancelling

• Reply CANCEL to cancel. You can cancel until your driver has picked up your package or passengers, or bought your pabili items.
• After that, the booking can't be cancelled, and you must pay for pabili items already bought.
• We may cancel a booking if no driver is available, the details are wrong, or the booking breaks these terms.

6. Drivers

• Drivers must keep a valid driver's license and vehicle documents, and give us correct details.
• The app fee for each booking is paid from the driver's prepaid HATD wallet when they accept it, and refunded if the booking is cancelled or reassigned before pickup.
• The wallet can only be used for HATD app fees. It cannot be cashed out or transferred. Top-ups are by GCash and credited by our team.
• Drivers must treat customers' personal data as confidential and use it only for the booking.

7. Conduct

Be respectful to drivers, customers, and our team. Don't make fake bookings or misuse the service. We may stop serving anyone who does.

8. Responsibility

We work to give you a safe and reliable service, but we can't guarantee that a driver is always available or that every trip runs on time. Nothing in these terms limits your rights under Philippine consumer law. These terms are governed by the laws of the Philippines.

9. Changes

We may update these terms. When we do, we update this page and its effective date.

10. Contact us

Questions or complaints: message our Facebook Page or email [email protected].