Delete your data

Effective October 1, 2026

You can ask HATD to delete the personal data we hold about you at any time. This page explains how, what we delete, and what we must keep.

How to ask

1. Message our Facebook Page with DELETE MY DATA, or email [email protected].
2. If you email us, include the name on your Facebook account or the phone number you used, so we can find your bookings.
3. We confirm your request and delete your data within 30 days, usually much sooner. We tell you when it's done.

If you have a booking in progress, we finish or cancel it first, because your driver still needs your details.

What we delete

• Your name, phone number, profile picture link, and your Messenger connection with our Page.
• Pickup and drop-off addresses, contact names and phone numbers, items, and notes from your bookings.
• Your chats with our booking assistant and with your drivers.
• Links to any photos you sent (we never stored the photos themselves).

What we keep

We keep a record of each booking without your personal details: the date, service, area, fare, and status. Accounting and tax rules require these records, and drivers' wallets depend on them. They no longer identify you.

If you message our Page again after your data is deleted, you start fresh as a new customer.

Deleting the chat in Messenger

Deleting the conversation in your Messenger app removes it only from your own account. To remove the copy we hold, send us a deletion request as described above.

Drivers

To close your driver account and delete your data, contact our team. We settle your wallet balance first, and keep wallet records as accounting rules require.

Contact us