Frequently asked questions

Message the HATD Facebook Page in Messenger and tell us what you need and where, in Bisaya, Tagalog, or English. Our booking assistant asks for anything missing, shows you a summary with the fare, and books it when you reply CONFIRM.

Pabili (we buy something for you and bring it), delivery (we pick up a package and bring it to someone), and tricycle rides.

We serve Jagna, Bohol, and we're adding more areas. If an address is outside our usual routes, we ask for the barangay or a nearby landmark, and you can offer a fare instead.

Not yet. Bookings are for today only. For a ride, you can tell us a time later today.

Reply CANCEL in the chat. Before you confirm, we ask first so a booking is never lost by mistake. After you confirm, you can cancel until the driver picks up your item or you.

You see the fare in the summary before you confirm, and that's the amount you pay. Tricycle fares are per passenger, and the summary shows the total. If we don't have a fixed fare for your route, you can offer a price, and a driver who agrees can accept your booking.

Pay your driver directly when they arrive. There's nothing to pay in Messenger.

Your driver buys the items with their own money. When they arrive, you pay the amount on the store receipt plus the delivery charge. Bigger pabili orders are checked by our team before a driver goes, and we message you once it's approved.

We message you when a driver accepts, with their name and how to spot their vehicle, such as the color, body number, and plate.

Yes. Once a driver accepts, just keep chatting in the same Messenger conversation and we pass your messages to them.

Yes, before pickup. Send ADD followed by the items, for example: ADD 2 boxes of ensaymada.

Our booking assistant can't read photos, so please type the details. Once a driver accepts, photos you send go to your driver. We don't save your photos.

Message the HATD Facebook Page and say you'd like to apply. Our team will get back to you.

We'd love to hear from you. Message the HATD Facebook Page and our team will get back to you.

See Delete your data for how to ask and what we delete.

Message the HATD Facebook Page, or email [email protected].